Incidents reported on status page for Master IT Support https://status.masteritsupport.com/en https://d1lppblt9t2x15.cloudfront.net/logos/001d492b84427b58d93e1c9351691721.png https://status.masteritsupport.com/en en https://status.masteritsupport.com/en/incident/786519 Mon, 15 Dec 2025 02:00:00 -0000 https://status.masteritsupport.com/en/incident/786519#72e46ca4db2fd88fb00d1870044b46214a7809a5126f4442c16ee1bcfb2a3f9c The node maintenance has been completed. All services in Miami are now fully operational. https://status.masteritsupport.com/en/incident/786519 Mon, 15 Dec 2025 01:00:00 -0000 https://status.masteritsupport.com/en/incident/786519#8ea62f8f0f7024b5e83e8694f7c553204ec53283cfe80572527bf0ab5b17d17a We currently have a node under maintenance in Miami. If you are affected and need more information, please feel free to contact us. We expect to have the service back online as soon as possible, and our technicians are already on-site working on the server. Thank you for your patience and understanding. https://status.masteritsupport.com/en/incident/618840 Sun, 13 Jul 2025 14:00:00 -0000 https://status.masteritsupport.com/en/incident/618840#95dc222715fd3e903339d30b4c5ea167f633eae29c6364526c3c168a28f1e250 We're investigating an outage with our Miami PoP https://status.masteritsupport.com/en/incident/615693 Wed, 09 Jul 2025 03:30:00 -0000 https://status.masteritsupport.com/en/incident/615693#4f5daab69a2f1dbcb8f16dc7e0968899e33b9d5dbfac9935158542702aa3e28e Maintenance completed https://status.masteritsupport.com/en/incident/615693 Tue, 08 Jul 2025 14:00:00 -0000 https://status.masteritsupport.com/en/incident/615693#5241aeeea8e2aad98d31c11943d87055dcd29af45daba95863aa919a426e6afc We will be performing a planned maintenance at Miami, starting at 10:00 AM EST on Tuesday July 8th, 2025 to upgrade all nodes and network capacity. This will involve migrating servers to new units, with existing IPs preserved to ensure a seamless transition. Minimal disruption is expected, but please contact support with any concerns. https://status.masteritsupport.com/en/incident/615693 Tue, 08 Jul 2025 14:00:00 -0000 https://status.masteritsupport.com/en/incident/615693#5241aeeea8e2aad98d31c11943d87055dcd29af45daba95863aa919a426e6afc We will be performing a planned maintenance at Miami, starting at 10:00 AM EST on Tuesday July 8th, 2025 to upgrade all nodes and network capacity. This will involve migrating servers to new units, with existing IPs preserved to ensure a seamless transition. Minimal disruption is expected, but please contact support with any concerns. https://status.masteritsupport.com/en/incident/615693 Tue, 08 Jul 2025 14:00:00 -0000 https://status.masteritsupport.com/en/incident/615693#5241aeeea8e2aad98d31c11943d87055dcd29af45daba95863aa919a426e6afc We will be performing a planned maintenance at Miami, starting at 10:00 AM EST on Tuesday July 8th, 2025 to upgrade all nodes and network capacity. This will involve migrating servers to new units, with existing IPs preserved to ensure a seamless transition. Minimal disruption is expected, but please contact support with any concerns. https://status.masteritsupport.com/en/incident/615693 Tue, 08 Jul 2025 14:00:00 -0000 https://status.masteritsupport.com/en/incident/615693#5241aeeea8e2aad98d31c11943d87055dcd29af45daba95863aa919a426e6afc We will be performing a planned maintenance at Miami, starting at 10:00 AM EST on Tuesday July 8th, 2025 to upgrade all nodes and network capacity. This will involve migrating servers to new units, with existing IPs preserved to ensure a seamless transition. Minimal disruption is expected, but please contact support with any concerns. https://status.masteritsupport.com/en/incident/615693 Tue, 08 Jul 2025 14:00:00 -0000 https://status.masteritsupport.com/en/incident/615693#5241aeeea8e2aad98d31c11943d87055dcd29af45daba95863aa919a426e6afc We will be performing a planned maintenance at Miami, starting at 10:00 AM EST on Tuesday July 8th, 2025 to upgrade all nodes and network capacity. This will involve migrating servers to new units, with existing IPs preserved to ensure a seamless transition. Minimal disruption is expected, but please contact support with any concerns. https://status.masteritsupport.com/en/incident/615693 Tue, 08 Jul 2025 14:00:00 -0000 https://status.masteritsupport.com/en/incident/615693#5241aeeea8e2aad98d31c11943d87055dcd29af45daba95863aa919a426e6afc We will be performing a planned maintenance at Miami, starting at 10:00 AM EST on Tuesday July 8th, 2025 to upgrade all nodes and network capacity. This will involve migrating servers to new units, with existing IPs preserved to ensure a seamless transition. Minimal disruption is expected, but please contact support with any concerns. https://status.masteritsupport.com/en/incident/613848 Mon, 07 Jul 2025 19:00:00 -0000 https://status.masteritsupport.com/en/incident/613848#697e72f372ddd4bf805d574270796d4d8ac3eb6328a7bc2919ce3ed1ae2acac9 Maintenance completed https://status.masteritsupport.com/en/incident/613848 Mon, 07 Jul 2025 18:00:00 -0000 https://status.masteritsupport.com/en/incident/613848#e6c18a8cea3b367df5842df01385751607247c25543d30d4a4c1f010cac21d02 We will be performing a planned maintenance at Miami, starting at 2:00 PM EST on Monday July 7th, 2025 to upgrade all nodes and network capacity. This will involve migrating servers to new units, with existing IPs preserved to ensure a seamless transition. Minimal disruption is expected, but please contact support with any concerns. https://status.masteritsupport.com/en/incident/582922 Wed, 28 May 2025 19:52:55 -0000 https://status.masteritsupport.com/en/incident/582922#f6a897cb89208c6b17d0003c3c906a69568c030f3e9b66bb08bb94c00078f756 Maintenance completed https://status.masteritsupport.com/en/incident/582922 Wed, 28 May 2025 17:00:00 -0000 https://status.masteritsupport.com/en/incident/582922#b88754f6a3bae93047927784c75e44041447e2653facefa11a4077535e65a0e2 We are currently experiencing issues with one of our nodes, and our website is down due to scheduled maintenance. If you have Game Servers with us and your server is currently offline, this is due to urgent maintenance. We expect all services to be back online soon. We apologize for the inconvenience and appreciate your patience. Services should be fully restored shortly. https://status.masteritsupport.com/en/incident/539840 Fri, 11 Apr 2025 20:00:00 -0000 https://status.masteritsupport.com/en/incident/539840#5568f2e7438c84c0aca2c0f79274572e51fe7e515b0c46ba11c656c0aafdfabb Maintenance completed https://status.masteritsupport.com/en/incident/539840 Fri, 11 Apr 2025 01:00:00 -0000 https://status.masteritsupport.com/en/incident/539840#682246784d7198276bb5456114dc2b278141ef01f4128471220933fd0459e7d5 RETN will be conducting scheduled maintenance in the Frankfurt region, which will result in a temporary service disruption. During this time, all GRE traffic will automatically reroute to the nearest Point of Presence (PoP). https://status.masteritsupport.com/en/incident/538850 Wed, 09 Apr 2025 06:00:00 -0000 https://status.masteritsupport.com/en/incident/538850#c988e1d1819b01348f3da8165f5e1abc750bf700afce48f606eb9ee7fe582459 Maintenance completed https://status.masteritsupport.com/en/incident/538850 Wed, 09 Apr 2025 02:00:05 -0000 https://status.masteritsupport.com/en/incident/538850#9fd7ff8d5af5962d10ae57bff41221bf4ebe22b12ee267038757aa1d6713087e Our team will be peforming an upgrade to our edge routers to improve the capabilities of our routing platform. During this window there will be downtime as we migrate to the new routing platform. We expect the downtime to be up to 60 minutes but may be longer. This will affect all services in London, remote GRE and WAF services will be pre-emptively moved away from London during this window to minimize impact. https://status.masteritsupport.com/en/incident/540833 Sun, 06 Apr 2025 20:30:00 -0000 https://status.masteritsupport.com/en/incident/540833#8950af0d3fad39971e20fa8fd056048e35239796e3d81b0cda4e851825fa3d11 Maintenance completed https://status.masteritsupport.com/en/incident/540833 Sun, 06 Apr 2025 19:30:00 -0000 https://status.masteritsupport.com/en/incident/540833#fc6dbd8efe42dab08c2d65e893db410cfe86c1a1862026de3bcd1482a388d99a Our network engineers have identified a possible issue with a switch. To avoid any unplanned outages, we will be replacing it. https://status.masteritsupport.com/en/incident/538336 Thu, 03 Apr 2025 08:00:00 -0000 https://status.masteritsupport.com/en/incident/538336#3ca719bceb55a581a2e29508e72fd7220de2c2ea5588b1ce5e2ff9a59e813f9c Maintenance completed https://status.masteritsupport.com/en/incident/538336 Thu, 03 Apr 2025 03:00:47 -0000 https://status.masteritsupport.com/en/incident/538336#619349c2000c3485dfdedd3763db93806da892964e892955ad92e8bc3a777aeb GTT will be performing a scheduled maintenance in New York which may cause an interruption in service. https://status.masteritsupport.com/en/incident/534440 Wed, 02 Apr 2025 08:00:00 -0000 https://status.masteritsupport.com/en/incident/534440#aa9be03d1f353622b68cab6a838a1719ad414d027cf93b9398c572cf7f537c30 Maintenance completed https://status.masteritsupport.com/en/incident/534440 Wed, 02 Apr 2025 03:00:54 -0000 https://status.masteritsupport.com/en/incident/534440#b746bc6656c51f0127eef828d5ccb6e8dda412c4ec9df17111fc485dbedbb546 GTT will be performing a scheduled maintenance in New York which may cause an interruption in service. https://status.masteritsupport.com/en/incident/529202 Wed, 26 Mar 2025 10:00:34 -0000 https://status.masteritsupport.com/en/incident/529202#f35afac9a178e1f93a56b4bab0e5b7bcd51b563c55d6609e0d87ccbbea828ec2 Maintenance completed https://status.masteritsupport.com/en/incident/534437 Wed, 26 Mar 2025 10:00:00 -0000 https://status.masteritsupport.com/en/incident/534437#10d6fa378b60d09ce74aa46326881114d0b98a59979ac683838f0d6d1e6d3d43 Maintenance completed https://status.masteritsupport.com/en/incident/534437 Wed, 26 Mar 2025 07:00:00 -0000 https://status.masteritsupport.com/en/incident/534437#5d2591e6cbeb56f41cee455c6bbefa42f2c9530cfaf1a740434a13ab48a30b70 GTT will be performing a scheduled maintenance in New York which may cause an interruption in service. https://status.masteritsupport.com/en/incident/529202 Wed, 26 Mar 2025 06:00:34 -0000 https://status.masteritsupport.com/en/incident/529202#359057d43e5ef724d727355fa0704607e7fc218050f212e941b2d989e0c48d5f GTT will be performing a scheduled maintenance in Miami which may cause an interruption in service. https://status.masteritsupport.com/en/incident/529201 Tue, 25 Mar 2025 14:00:44 -0000 https://status.masteritsupport.com/en/incident/529201#3d3034e9d78007e5636da533a8245103220f070e522a01183c02fd90aeac2e41 Maintenance completed https://status.masteritsupport.com/en/incident/529201 Tue, 25 Mar 2025 05:00:44 -0000 https://status.masteritsupport.com/en/incident/529201#1b8362f75a77b28876369cb335bec10cb14f50c004aafca63e4d520bd5dc3a96 GTT will be performing a scheduled maintenance in Miami which may cause an interruption in service. https://status.masteritsupport.com/en/incident/529199 Fri, 21 Mar 2025 10:00:00 -0000 https://status.masteritsupport.com/en/incident/529199#eb30e06003b3551c2a0e888faecbc8d5ae6b8a36b07511278eafbe8f6d063a41 Maintenance completed https://status.masteritsupport.com/en/incident/529199 Fri, 21 Mar 2025 07:00:00 -0000 https://status.masteritsupport.com/en/incident/529199#337b2bbdfe969feda1321783ede3cf3e91990f2c3560e91a0552fbf241a65b58 GTT will be performing a scheduled maintenance in New York which may cause an interruption in service. https://status.masteritsupport.com/en/incident/500816 Thu, 23 Jan 2025 19:00:00 -0000 https://status.masteritsupport.com/en/incident/500816#69da5242c619d1dd79fb99e6063e5f0d2f274e454d180e56b2224d524ad01b4d Resolved - This incident has been resolved. Feb 28, 23:32 UTC Update - We are awaiting a new cross connect from our transit provider and Miami will return to full capacity. Feb 12, 2025 - 17:00 UTC Update - Awaiting implementation progress from Equinix. Jan 29, 2025 - 04:50 UTC Identified - Working together with various Equinix technicians we've found the issue, we are awaiting the electrician on site to return to work and Miami will be returned to full capacity. We will be bringing on additional capacity soon to mitigate further issues with the Miami location. Jan 28, 2025 - 02:42 UTC Update - We have contact with a Tier 2 technician to resolve this issue. We will update this post as we learn more. Jan 23, 2025 - 21:05 UTC Investigating - We are currently investigating an outage with our Miami point of presence. Jan 23, 2025 - 19:03 UTC https://status.masteritsupport.com/en/incident/476241 Wed, 18 Dec 2024 11:00:57 -0000 https://status.masteritsupport.com/en/incident/476241#e753723b5f11f6ae9042f96fc70d815710d32e16352a21b8e9e68787334bc8cf Maintenance completed https://status.masteritsupport.com/en/incident/476239 Wed, 18 Dec 2024 10:00:00 -0000 https://status.masteritsupport.com/en/incident/476239#4f4a9d4212330f999af49683271af50a3d492fef64b7c7ec93fccea4be79ae35 Maintenance completed https://status.masteritsupport.com/en/incident/476239 Wed, 18 Dec 2024 08:00:00 -0000 https://status.masteritsupport.com/en/incident/476239#e47cd553de5ac83a8e9f038b69cdc63f2bcfdde24d664b360e44ff3ac54f5555 GTT will be performing a scheduled maintenance in Dallas, USA which may cause an interruption in service. https://status.masteritsupport.com/en/incident/476241 Wed, 18 Dec 2024 05:00:57 -0000 https://status.masteritsupport.com/en/incident/476241#869d0f760eb5dde3cc16b22826ad41e69b48d3339933146db1bdadd1cd2f3cd9 GTT will be performing a scheduled maintenance in New York, USA which may cause an interruption in service. https://status.masteritsupport.com/en/incident/476240 Tue, 17 Dec 2024 14:00:46 -0000 https://status.masteritsupport.com/en/incident/476240#1a2cefdb797495812a1eb5e5cbd089c36a8fb2f43dbb4244998e9cfad4c9138b Maintenance completed https://status.masteritsupport.com/en/incident/476240 Tue, 17 Dec 2024 12:00:46 -0000 https://status.masteritsupport.com/en/incident/476240#604c1076f5e109d7393b1945b9581a9c1d133be9e127d94bfe8ced19905faf4c GTT will be performing a scheduled maintenance in Dallas, USA which may cause an interruption in service. https://status.masteritsupport.com/en/incident/476186 Thu, 12 Dec 2024 07:30:00 -0000 https://status.masteritsupport.com/en/incident/476186#4916c0f751381781f6fc98d1322f0414a94e2f14838778364edaff730efc6a08 The node maintenance has been completed. All services in Miami are now fully operational. https://status.masteritsupport.com/en/incident/476186 Wed, 11 Dec 2024 23:46:00 -0000 https://status.masteritsupport.com/en/incident/476186#f540c7b5ec00728211abe2a165c0bdf7bfcc477307d005bd0928c57551f03095 We are currently rebuilding the server that is currently under maintenance due to detected hardware issues. We appreciate your patience and understanding during this process. https://status.masteritsupport.com/en/incident/476186 Wed, 11 Dec 2024 08:15:00 -0000 https://status.masteritsupport.com/en/incident/476186#0680771aae65b0a5d32c322c3366948eb8c99a4a156cc09e5e0e17934f11c819 We currently have a node under maintenance in Miami. If you are affected and need more information, please feel free to contact us. We expect to have the service back online as soon as possible, and our technicians are already on-site working on the server. Thank you for your patience and understanding. https://status.masteritsupport.com/en/incident/451715 Fri, 06 Dec 2024 05:30:00 -0000 https://status.masteritsupport.com/en/incident/451715#cda0f880834d4ea862d2baaa61fdd3f0ffcff05cceaa319139791d65a6ef10b6 Maintenance completed https://status.masteritsupport.com/en/incident/451715 Fri, 06 Dec 2024 03:30:00 -0000 https://status.masteritsupport.com/en/incident/451715#d61e6d02469c804d028476ec01669f91b2b62ce3c2209ff57575b05285beff66 We're upgrading our network for improved performance and reliability. Temporary service interruptions may occur. https://status.masteritsupport.com/en/incident/465558 Wed, 04 Dec 2024 08:00:00 -0000 https://status.masteritsupport.com/en/incident/465558#13cf2e903bbc6f912e2acfc342ea74bde92dcc8342932d5d23e8b37999e1f002 Maintenance completed https://status.masteritsupport.com/en/incident/465558 Wed, 04 Dec 2024 04:00:00 -0000 https://status.masteritsupport.com/en/incident/465558#1109b2000ee468ec104717d4b5ddf5239de5788f46e632c1f6bfff7f17435b97 GTT will be performing a scheduled maintenance in New York, USA which may cause an interruption in service. https://status.masteritsupport.com/en/incident/467572 Tue, 26 Nov 2024 11:00:00 -0000 https://status.masteritsupport.com/en/incident/467572#05e2d8b3d171a6d1c5ef5f128159f75161ec7aaefeb14521209857f36bcb163d Maintenance completed https://status.masteritsupport.com/en/incident/467572 Tue, 26 Nov 2024 07:00:00 -0000 https://status.masteritsupport.com/en/incident/467572#a6c59df536091117291be9f285c453a0d7f48cd854d7d3fa6646ac92f4d8ad30 GTT will be performing software upgrades in Miami, Florida which may cause interruption in service. https://status.masteritsupport.com/en/incident/465497 Thu, 21 Nov 2024 16:00:00 -0000 https://status.masteritsupport.com/en/incident/465497#60172703b7470ad09567edc6d2d4cb83a373a1a620ad503073e655386642f39f Maintenance completed https://status.masteritsupport.com/en/incident/465497 Thu, 21 Nov 2024 14:45:00 -0000 https://status.masteritsupport.com/en/incident/465497#6e5ed0c2d35716a9365562af6332bd123ed31be5f3d1281bc6b34ef3515d29da Nov 21, 2024 - 15:44 UTC Investigating - One of our transit providers is having issues in our Miami, Florida region. We have already reached out and are attempting to route around it on our end. Nov 21, 2024 - 16:25 UTC Monitoring - We have collaborated with our upstream provider to resolve the issue. Currently, we are monitoring the system's stability before reintroducing the PoP into production. Nov 21, 2024 - 16:59 UTC Resolved - Now that we have confirmed everything is stable again, we have reinstated the PoP into production. https://status.masteritsupport.com/en/incident/451717 Fri, 08 Nov 2024 05:30:00 -0000 https://status.masteritsupport.com/en/incident/451717#b9771b45fe79a5d6fb30758f5b848eec5d1fa4a35931aecd2ad067ed6dcde91e Maintenance completed https://status.masteritsupport.com/en/incident/451717 Fri, 08 Nov 2024 03:30:00 -0000 https://status.masteritsupport.com/en/incident/451717#60a825d46908ad876db740d0eea2f0c0685360865f9e685e843e653c1814a3b4 We're upgrading our network for improved performance and reliability. Temporary service interruptions may occur. https://status.masteritsupport.com/en/incident/452082 Thu, 07 Nov 2024 11:00:10 -0000 https://status.masteritsupport.com/en/incident/452082#ed12ccfab799e677bb96b96faad89f8cb5411653dd13ddbc8fbe729b95cc4902 Maintenance completed https://status.masteritsupport.com/en/incident/452082 Thu, 07 Nov 2024 07:00:10 -0000 https://status.masteritsupport.com/en/incident/452082#0e767ce609d09ecd74b65935d554e74db6eddc297cb8334ebb804caf8d2b2557 GTT will be performing software upgrades in Chicago, USA which may cause interruption in service. https://status.masteritsupport.com/en/incident/451725 Wed, 06 Nov 2024 11:00:00 -0000 https://status.masteritsupport.com/en/incident/451725#cdb2fec7bb6c2647c3b775288a54defbc106868ece92d8da16135541a39b5b23 Maintenance completed https://status.masteritsupport.com/en/incident/451725 Wed, 06 Nov 2024 07:00:00 -0000 https://status.masteritsupport.com/en/incident/451725#6d5d6f3bef7650d9060dd44a84e71be161cbc3cbcf623400b937b4e1fb4d0219 GTT will be performing software upgrades in Miami, Florida which may cause interruption in service. https://status.masteritsupport.com/en/incident/451722 Tue, 05 Nov 2024 11:00:00 -0000 https://status.masteritsupport.com/en/incident/451722#98ce770a8f519219a684e127f9a508d1f04452c229850e3c3251274eb7d26610 Maintenance completed https://status.masteritsupport.com/en/incident/451722 Tue, 05 Nov 2024 11:00:00 -0000 https://status.masteritsupport.com/en/incident/451722#98ce770a8f519219a684e127f9a508d1f04452c229850e3c3251274eb7d26610 Maintenance completed https://status.masteritsupport.com/en/incident/451722 Tue, 05 Nov 2024 06:00:00 -0000 https://status.masteritsupport.com/en/incident/451722#d12d5ca542315c5689869fe7ffe0e8ca21d333fb333f6b1fde74961e6dc0da22 Equinix engineers will be performing maintenance on their Internet Exchange platforms during this time. Brief interruptions are expected while traffic rebalances to other upstreams. https://status.masteritsupport.com/en/incident/451722 Tue, 05 Nov 2024 06:00:00 -0000 https://status.masteritsupport.com/en/incident/451722#d12d5ca542315c5689869fe7ffe0e8ca21d333fb333f6b1fde74961e6dc0da22 Equinix engineers will be performing maintenance on their Internet Exchange platforms during this time. Brief interruptions are expected while traffic rebalances to other upstreams. https://status.masteritsupport.com/en/incident/451720 Tue, 29 Oct 2024 05:30:00 -0000 https://status.masteritsupport.com/en/incident/451720#e2cdc43e9f79ecb3a2eb5dd84b11f54d0557219db4e8f6c7c5f582ea946746b9 Maintenance completed https://status.masteritsupport.com/en/incident/451720 Tue, 29 Oct 2024 04:00:00 -0000 https://status.masteritsupport.com/en/incident/451720#413fd2cb87aea4b805192876c65f316507ff02ce71c374f22353ba390b873fec FL-IX will be performing emergency maintenance on their infrastructure within Equinix MI1. Traffic is expected to automatically failover to other providers during this time.